Operations Support Analyst Job Vacancy At MSCI Inc. - Monterrey, Nuevo León, Mexico
Your Team Responsibilities
- Monitor expected jobs start within reasonable time, escalate late arrival risk to relevant team
- Closely coordinate on a daily basis with client data management support teams , react to late start, SLA miss due to issues at data translation level
- Monitor actively running jobs for system slowness, network, infrastructure issues. Monitor failed jobs, and jobs with errors, Escalate potential SLA miss to agreed parties
- Understand fundamental technical background of workflow components; be able to categorize issues by high-level root cause ( platform, infrastructure, network, content )
- Act as Level 0 support for troubleshooting certain basic issue categories
- Remediate certain basic issues by a variety of predefined strategies ( rerun, minimal changes to content, file naming conventions etc. )
- For issues requiring specialized product knowledge, escalate issues to relevant teams ( TCS - Platform, MSD - Content, MSOS - Infrastructure )
- For ongoing issues, follow-up on internal teams on ETA, progress, updates. Keep all other parties updated
- Understand tools, systems used by Managed Solutions ( Internal MSCI ETL tools like CDMS Bridge, ACD tool; systems like Airflow, WCS, Splunk etc. ).
- Communicate with clients, set expectations on SLA misses, ongoing issues
- Construct and communicate comprehensive RCA to client , integrating inputs from various internal teams
- Ability to generally understand new, unseen problems and route them to the right specialized Level 2 support team for further investigation
- Based on root cause, work with relevant internal teams to address reoccurring issues to keep the solutions "clean" and low-maintenance
- Design and code new tracking , analytics solutions to increase efficiency of reoccurring tasks, responsibilities
What we will offer you: Depending on your location of your role, you can expect…
- Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions
- A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) – cycle-to-work schemes, gym benefits, retail discounts
- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.
Your Skills And Experience That Will Help You Excel
- BA degree in technology/science/business administration, preferably data analytics, IT, computer systems
- 2-4 years relevant job experience in process automation, networking, programming, IT systems, analytics
- Experience in Python/.NET/Java is a plus
- Experience in Azure Monitor/Splunk is a plus
How We’ll Support You
- Coaching, support and encouragement from experts in your team
- Access to a wide range of learning opportunities to support your growth and development
- Customizable learning journeys to help you navigate your professional development
- Transparent performance-based compensation schemes
- Employee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.
About MSCI And Our Teams
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.
To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
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