Customer Service Agent at HCA Healthcare | Bradenton (Work From Home)

Customer Service Call Center Agent at HCA Healthcare | Bradenton

If you are searching for a remote customer service job in healthcare, HCA Healthcare has an opportunity worth reviewing. The Customer Service Call Center Agent position is associated with HCA Florida Blake Hospital and is structured as a full-time work-from-home role. The position focuses on helping patients, guarantors, and other callers with account-related questions while providing professional and courteous service.

Unlike a general customer service position, this opportunity combines communication skills with healthcare account support. The successful candidate will need to navigate multiple computer systems, research account information, document interactions accurately, and help resolve questions involving billing, insurance, demographics, and outstanding balances.

The position is listed for Bradenton, Florida, with an important remote-work eligibility requirement: employees must live and perform their duties within 60 miles of an HCA Healthcare hospital in one of the states specified in the posting. The scheduled working hours are Monday through Friday, 10:30 AM to 8:00 PM CST.

For applicants with at least one year of customer service experience, this role could provide an opportunity to move into healthcare revenue-cycle operations while working remotely. Below is a detailed overview of the position, qualifications, responsibilities, benefits, and application process.

Job Overview

Job Detail	Information
Company	HCA Healthcare
Position	Customer Service Call Center Agent
Hospital/Division	HCA Florida Blake Hospital / Parallon
Location	Bradenton, Florida, United States
Work Arrangement	Full-time, Work From Home
Schedule	Monday–Friday, 10:30 AM–8:00 PM CST
Job ID	4468851
Experience	Minimum 1 year of customer service experience
Education	No specific degree requirement stated in the supplied posting
Industry	Healthcare / Revenue Cycle Management

Remote Work Eligibility

Although the position is advertised as work from home, it is not unrestricted remote work. The job posting states that the employee must live and perform the work within 60 miles of an HCA Healthcare hospital.

The listed states include:

Florida, Georgia, Idaho, Kansas, Kentucky, Missouri, Nevada, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Utah, and Virginia.

Applicants should verify their eligibility against the official posting before applying.

About HCA Healthcare

HCA Healthcare is a major healthcare organization operating hospitals, outpatient facilities, physician practices, and other healthcare services across the United States. Its operations cover a wide range of medical and administrative functions, creating career opportunities beyond traditional clinical roles.

This Customer Service Call Center Agent position connects to the organization's administrative and revenue-cycle operations. In healthcare, revenue-cycle teams help ensure that patient accounts are processed accurately, insurance information is maintained, payments are handled appropriately, and account questions receive timely attention.

The position also sits within the broader Parallon organization. Parallon provides revenue-cycle management and business services supporting healthcare organizations, including areas such as billing, collections, registration, insurance verification, health information management, and customer service.

For someone interested in healthcare administration but not necessarily seeking a clinical career, this type of role can offer useful exposure to how healthcare organizations manage patient accounts and business operations.

Key Responsibilities

The Customer Service Call Center Agent will interact with patients and other parties while investigating and resolving account-related questions. Key responsibilities include:

• Handle inbound and outbound calls: The role involves substantial telephone communication, so agents must be comfortable spending much of their workday speaking with customers.
• Research patient accounts: Agents will review information across multiple systems to understand account issues and determine the appropriate next step.
• Resolve customer inquiries: Rather than simply recording complaints, the agent is expected to investigate questions and take appropriate action within established procedures.
• Maintain accurate documentation: Each interaction and action taken needs to be recorded in the appropriate systems. Accuracy is particularly important when working with healthcare account information.
• Update insurance and demographic information: Agents may help correct or add relevant patient information and initiate requests for account rebilling when appropriate.
• Assist with outstanding balances: The position includes communicating with patients and guarantors regarding unpaid account balances and using approved payment methods.
• Escalate complex concerns: When an issue falls outside the agent's authority or requires another department, the employee must identify the appropriate escalation path.
• Deliver professional customer service: Listening carefully, remaining respectful, and explaining information clearly are essential when assisting people with potentially sensitive healthcare account matters.
• Meet quality and productivity expectations: The role includes departmental performance standards covering areas such as production and quality.
• Follow compliance requirements: Healthcare-related customer service requires employees to follow applicable organizational policies, procedures, and compliance guidelines.

Required Skills

Technical and Job-Related Skills

Applicants should be prepared to work with multiple applications and account-management systems. Useful technical abilities include:

• Basic computer proficiency
• Ability to learn multiple software systems
• Accurate data entry
• Account research and information review
• Digital communication skills
• Ability to document customer interactions
• Familiarity with customer-service workflows
• Ability to follow established procedures and compliance requirements

Previous healthcare call center experience is preferred, although the minimum experience requirement is broader.

Soft Skills

Strong interpersonal skills can make a significant difference in this position. Employers are likely to value candidates who demonstrate:

• Active listening
• Patience
• Professional communication
• Empathy
• Problem-solving ability
• Attention to detail
• Time management
• Reliability
• Ability to remain composed during difficult conversations
• Willingness to learn

Because the position requires extensive telephone work, applicants should also be comfortable communicating clearly and professionally for long periods.

Qualifications

The supplied job posting specifies a minimum of one year of customer service experience. Relevant backgrounds can include customer service, healthcare office work, hospitality, retail sales, or client management.

Previous call center experience is preferred, particularly experience in a healthcare setting.

Another important requirement is the ability to spend at least 90% of the working day on the phone without interruption. Candidates should therefore consider whether they have a suitable home-working environment and are comfortable with a phone-intensive position.

No specific college degree or certification is identified as a minimum requirement in the supplied job information. Applicants should nevertheless review the official listing for the latest qualification requirements before submitting an application.

Benefits and Perks

The posting describes a total rewards package that may include several categories of benefits. Eligibility can vary according to location and employment terms.

Potential benefits mentioned include:

• Medical, prescription drug, dental, and vision coverage
• Behavioral health and telemedicine services
• Wellbeing and counseling resources
• Paid time off and paid family leave programs
• Disability coverage and leave programs
• 401(k) retirement resources
• Employee Stock Purchase Plan
• Flexible spending accounts
• Financial wellbeing resources
• Tuition assistance
• Student loan assistance
• Certification support
• Dependent scholarships
• Life insurance and supplemental protection plans
• Family-building and adoption assistance
• Consumer discount programs

The posting states that benefit eligibility may vary by location. Applicants should confirm the exact package applicable to their position before accepting an offer.

Why Consider This Opportunity?

Build Healthcare Industry Experience

Customer service professionals who want to transition into healthcare can gain exposure to patient accounts, insurance information, billing processes, and revenue-cycle operations.

Work From Home

The full-time work-from-home structure can be attractive to candidates who prefer remote employment. However, the geographic eligibility restriction means applicants must confirm that they live within the required distance of an eligible HCA Healthcare hospital.

Develop Transferable Skills

The position can strengthen skills in communication, account research, documentation, problem-solving, customer relations, and healthcare administration.

Gain Technology Experience

Agents work with multiple systems and applications. Learning how different platforms support account resolution can be useful for future administrative, billing, revenue-cycle, and customer-service positions.

Hiring Process

HCA Healthcare's exact hiring process can vary depending on the position and business unit. Applicants should not assume that every candidate will follow the same sequence.

A typical recruitment process may include:

1. Online application through the official careers website.
2. Resume review to determine whether the applicant's background matches the position.
3. Initial recruiter or hiring-team contact, if selected for further consideration.
4. Interview stage, which may involve questions about customer service, communication, problem-solving, and relevant experience.
5. Additional evaluation, if applicable to the position.
6. Offer and pre-employment requirements, for candidates selected for the role.

These are general hiring stages rather than guaranteed HCA Healthcare-specific steps. Always follow the instructions provided during the actual recruitment process.

How to Apply

Interested candidates should apply only through the official HCA Healthcare careers website. The job is listed under HCA Florida Blake Hospital with Job ID 4468851.

Official Application:
https://careers.hcahealthcare.com/jobs/18094681-customer-service-call-center-agent

Before applying, review the current listing carefully, particularly the remote-work location requirement, working schedule, qualifications, and any application instructions.

Applicants should also be cautious of job scams. Never pay a recruiter or provide sensitive financial information simply to obtain employment.

Frequently Asked Questions

1. Who can apply for the Customer Service Call Center Agent position?

Candidates with at least one year of relevant customer service experience may be considered, subject to the other requirements and remote-work eligibility conditions.

2. Is this a remote job?

Yes. The position is listed as Full-time • Work From Home. However, applicants must meet the specified geographic requirement.

3. What is the work schedule?

The listed schedule is Monday through Friday, 10:30 AM to 8:00 PM CST.

4. Is previous call center experience required?

The posting states that at least one year of customer service experience is required, while previous call center experience—especially healthcare call center experience—is preferred.

5. What type of customer service is involved?

The position focuses primarily on patient and account-related inquiries, including account research, insurance or demographic updates, billing-related questions, payments, and appropriate escalation.

6. Is a college degree required?

The supplied job information does not specify a college degree as a minimum requirement. Applicants should check the current official listing for any updated qualifications.

7. Will employees spend most of the day on the phone?

Yes. The posting indicates that employees must be able to work on the phone for at least 90% of their day without interruption.

8. Are benefits included?

The posting describes a broad benefits package, including healthcare, retirement, time-off, education, wellbeing, and other programs. Eligibility can vary based on location and employment terms.

9. Can applicants outside the listed states apply for the remote position?

Applicants should not assume they are eligible. The posting specifies a 60-mile requirement from an HCA Healthcare hospital and identifies eligible states. Review the official listing before applying.

10. Where should I submit my application?

Use the official HCA Healthcare careers page linked in the How to Apply section. Avoid unofficial recruiters or websites requesting payment for applications.

Related Job Suggestions

If this opportunity matches your experience, you may also want to search for:

• Remote Healthcare Customer Service Representative
• Patient Account Representative
• Medical Billing Customer Service Representative
• Healthcare Call Center Representative
• Revenue Cycle Representative
• Patient Financial Services Representative
• Insurance Verification Specialist
• Medical Accounts Receivable Representative

These roles can have different requirements, schedules, and remote-work policies, so review each vacancy individually.

Final Thoughts

The HCA Healthcare Customer Service Call Center Agent opportunity could be a practical option for experienced customer service professionals interested in moving into healthcare administration and revenue-cycle operations. The role combines remote work with substantial telephone communication, account research, documentation, and patient-focused problem solving.

Candidates should pay particular attention to the geographic requirement because the job is remote but is not open without location restrictions. The minimum one-year customer service experience requirement may make the position accessible to professionals from several customer-facing industries, while healthcare or call center experience can strengthen an application.

If your background matches the requirements and you are comfortable with a phone-intensive workday, review the official HCA Healthcare listing and submit your application through the company's careers website.

Disclaimer: This article is an independent job-information resource published by Apply On Company Websites. Job availability, qualifications, benefits, schedules, and eligibility can change. Always verify the latest information on the official employer careers page before applying.