Responsibilities
As an Azure Cloud Engineer (ACE), you are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers.
In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams to:
- Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning.
- Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones.
- Critical Problem Resolution – Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment.
- Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills.
- RCA Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues.
- Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.
Qualifications
- Experience: 5+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. At least 5+ yrs. of cloud experience.
- Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
- Education: Desired Degree in Computer Science/Technology, Engineering or Equivalent Experience. Certification in Microsoft and/or other Cloud Technologies.
- Customer Obsessed: Passion for customers and focus on delivering the right customer experience.
- Learner Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
- Spark, Hive, Kafka, Strom, Azure HDInsight, Databricks, Synapse, Azure DataFactory, Datalake.
- Azure SQL Server, SQL on-premise, Azure SQL DB.
- Cosmos, Cosmos DB
- Knowledge of PowerBI, Apache Airflow and Tableau is a plus
- Experience in one or more automation languages is a plus (PowerShell, Python, C#, Open Source)
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Note/Important:
- Let us know if the job link is expired or getting any error.
- We have copied the Job Details from Company website. If anyone has copyright/other issues kindly let us know and we will remove the same/respective contents from our site. Also we are adding respective company logos on our Job Screenshots/Thumbnails to show that Job vacancies from Companies/Organizations.
- We are not working with any company. We are just providing jobs information from the mentioned company to help job seekers or upskill.
- We are not collecting any fee/amount from the users.
