Manager – Operations Risk Management at American Express (Hybrid) – Taguig City, Manila, Philippines
Are you looking for an exciting Operations Risk
Management job in the Philippines? American Express is hiring a Manager
– Operations Risk Management for its Taguig City, Manila office with a
hybrid work arrangement. This opportunity is ideal for experienced
professionals passionate about operational risk, governance, internal controls,
compliance, testing, and enterprise risk management.
If you have experience in operational risk, internal audit, financial services, compliance, or business governance, this role offers an excellent opportunity to build your leadership career with one of the world's most respected financial services organizations.
About the Role
The Manager – Operations Risk Management will join
American Express' Global Risk & Compliance (GRC) organization, which is
responsible for maintaining strong enterprise-wide risk management practices.
In this role, you will lead independent operational risk
monitoring and testing activities while collaborating with multiple business
units across global operations. You will help strengthen internal controls,
identify operational risks, evaluate business processes, and ensure that risk
management standards are consistently applied throughout the organization.
This is a leadership position where your analytical
thinking, communication skills, project management experience, and operational
risk expertise will directly contribute to protecting customers, shareholders,
and business operations.
Job Location
- Position:
Manager – Operations Risk Management
- Company:
American Express
- Location:
Taguig City, Manila, Philippines
- Work
Mode: Hybrid
- Employment
Type: Full-Time
- Career
Area: Operational Risk Management & Control Management
Key Responsibilities
As an Operations Risk Management Manager, your daily
responsibilities may include:
- Lead
independent operational risk testing and monitoring activities.
- Execute
annual risk-based testing plans.
- Develop
comprehensive operational risk coverage.
- Evaluate
business processes and internal controls.
- Identify
operational risks, trends, and emerging issues.
- Conduct
walkthroughs of business activities.
- Challenge
existing controls using established methodologies.
- Monitor
operational risk indicators across business units.
- Collaborate
with first-line risk and compliance teams.
- Prepare
reports for senior management and board committees.
- Share
best practices across departments.
- Improve
operational risk governance and reporting.
- Support
enterprise-wide risk management initiatives.
- Recommend
process improvements to strengthen control environments.
- Assist
in operational risk examinations and reviews.
Required Qualifications
American Express is seeking professionals who possess:
- Minimum
4 years of operational risk management experience.
- Experience
in Risk Management or Internal Audit.
- Strong
knowledge of operational risk lifecycle.
- Excellent
analytical and problem-solving skills.
- Outstanding
communication skills.
- Strong
project management abilities.
- Experience
working with governance frameworks.
- Ability
to analyze operational data and identify trends.
Preferred Qualifications
Candidates with the following qualifications will have an
advantage:
- Bachelor's
degree in Finance
- Business
Administration
- Accountancy
- Risk
Management
- Economics
- Related
business discipline
Additional advantages include:
- MBA
or Master's Degree
- Professional
certifications
- Financial
services industry experience
- Enterprise
risk management experience
- Operational
risk governance expertise
- Regulatory
compliance knowledge
- Risk
appetite implementation experience
Skills That Can Help You Stand Out
Recruiters often look for candidates with:
- Operational
Risk Management
- Enterprise
Risk
- Internal
Controls
- Governance
- Compliance
- Internal
Audit
- Risk
Monitoring
- Risk
Assessment
- Testing
Methodologies
- Business
Process Review
- Data
Analysis
- Reporting
- Leadership
- Project
Management
- Stakeholder
Management
- Communication
Skills
- Critical
Thinking
- Problem
Solving
- Microsoft
Excel
- PowerPoint
- Risk
Analytics
Why Work at American Express?
American Express continues to be recognized as one of the
world's leading employers because of its commitment to employee growth,
innovation, and inclusion.
Employees may enjoy benefits such as:
- Competitive
salary
- Performance
bonuses
- Hybrid
working model
- Medical
benefits
- Dental
and vision coverage
- Life
insurance
- Retirement
support
- Wellness
programs
- Paid
parental leave
- Career
development opportunities
- Leadership
training
- Global
learning resources
- Inclusive
work culture
Working at American Express also provides exposure to
international teams, enterprise-scale projects, and advanced operational risk
management practices.
Career Growth Opportunities
This role provides strong career progression into positions
such as:
- Senior
Manager – Operational Risk
- Enterprise
Risk Manager
- Director
– Operational Risk
- Compliance
Manager
- Control
Management Leader
- Internal
Audit Manager
- Governance
Manager
- Enterprise
Risk Director
- Global
Risk Leader
- Chief
Risk Officer (long-term career path)
Professionals with strong performance can continue building
expertise across enterprise risk, compliance, governance, operational
resilience, and strategic risk leadership.
Why This Job Is in High Demand
Financial institutions continue investing heavily in
operational resilience, cybersecurity, compliance, and enterprise governance.
As regulations become more complex, organizations need experienced risk
professionals who can identify weaknesses before they become business issues.
This role allows you to work on high-impact initiatives
while collaborating with global stakeholders, making it one of the strongest
career opportunities for experienced operational risk professionals in 2026.
How to Prepare and Practice After Applying
Submitting your application is only the beginning. Preparing
thoroughly for interviews can significantly improve your chances of success.
1. Understand Operational Risk Fundamentals
Review concepts including:
- Operational
Risk Framework
- Three
Lines of Defense
- Risk
Appetite
- Risk
Assessment
- Key
Risk Indicators (KRIs)
- Risk
and Control Self Assessments (RCSA)
- Internal
Controls
- Governance
Frameworks
2. Learn American Express Leadership Culture
Research the company's values, customer-first approach,
innovation mindset, and collaborative work environment. Be prepared to explain
how your experience aligns with these principles.
3. Practice Risk-Based Interview Questions
Prepare answers for questions such as:
- Describe
a major operational risk you identified.
- How
did you improve an ineffective control?
- Tell
us about a difficult audit or testing engagement.
- How
do you prioritize risks?
- How
do you influence stakeholders who disagree with your recommendations?
- Explain
a process improvement you successfully implemented.
4. Improve Data Analysis Skills
Practice using Excel to:
- Analyze
datasets
- Build
dashboards
- Identify
trends
- Calculate
risk metrics
- Present
findings clearly
Understanding basic data visualization techniques will also
be beneficial.
5. Strengthen Communication
Operational Risk Managers regularly present findings to
senior leadership. Practice explaining complex risk issues in simple business
language while focusing on solutions.
6. Refresh Governance Knowledge
Review:
- Internal
Audit principles
- Risk
governance
- Compliance
frameworks
- Operational
resilience
- Incident
management
- Process
documentation
7. Prepare STAR Interview Stories
Use the STAR (Situation, Task, Action, Result) method to
explain your professional achievements. Prepare examples covering leadership,
teamwork, problem-solving, stakeholder management, and successful risk
mitigation.
8. Stay Updated on Industry Trends
Read about financial regulations, operational resilience,
cybersecurity risks, fraud prevention, and enterprise risk management trends to
demonstrate commercial awareness during interviews.
Final Thoughts
The Manager – Operations Risk Management position at
American Express is an outstanding opportunity for experienced professionals
seeking leadership roles in enterprise risk and governance. With exposure to
global operations, collaborative teams, and meaningful business impact, this
hybrid position offers excellent long-term career growth in one of the world's
most respected financial services companies.
