Control Management & Business Operation Manager – American Express Jobs in Taipei, Taiwan (Hybrid) | Apply 2026
If you're an experienced professional in business
compliance, operational risk management, internal audit, governance, or
regulatory affairs, the Control Management & Business Operation
Manager position at American Express in Taipei City, Taiwan
presents an outstanding career opportunity. This hybrid, full-time leadership
role is designed for professionals with extensive experience in compliance,
regulatory projects, audit coordination, and operational risk management.
American Express is globally recognized for its commitment
to innovation, customer trust, and employee development. This position places
you at the center of regulatory governance, ensuring the business remains
compliant while supporting sustainable growth and operational excellence.
Whether you are currently working in compliance, internal audit, enterprise risk, financial services, or the payments industry, this opportunity offers excellent career progression within one of the world's leading financial institutions.
About the Role
The Control Management & Business Operation Manager
serves as the primary liaison between business teams and governance functions,
ensuring regulatory compliance and operational effectiveness.
You will collaborate with internal stakeholders including
General Counsel's Office (GCO), Market Compliance Officer (MCO), Internal Audit
Group (IAG), and other operational teams to oversee regulatory initiatives,
audits, privacy compliance, and risk management activities.
This role combines leadership, project management, business
operations, and regulatory expertise into one strategic position.
Job Overview
Position: Control Management & Business Operation
Manager
Company: American Express
Location: Taipei City, Taiwan
Work Mode: Hybrid
Employment Type: Full-Time
Career Area: Operational Risk Management &
Control Management
Department: Risk
Job ID: 26009089
Application Deadline: 19 July 2026
Key Responsibilities
As the successful candidate, you will manage numerous
compliance and governance responsibilities across business operations.
Major duties include:
- Lead
Regulatory Change Management (RCM) implementation
- Coordinate
regulatory compliance projects
- Serve
as primary contact for compliance and governance matters
- Manage
annual regulatory audits
- Coordinate
Internal Audit Group (IAG) reviews
- Support
Privacy Compliance Management initiatives
- Monitor
Operational Risk Events (ORE)
- Improve
internal business controls
- Conduct
Process Risk Self Assessments (PRSA)
- Manage
Risk & Control Self Assessments (RCSA)
- Support
Third-Party Lifecycle Management (TLM)
- Ensure
achievement of compliance metrics
- Participate
in governance committees
- Identify
operational risks and corrective actions
- Coordinate
Business Self Testing Programs
- Collaborate
with legal, compliance, operations, and business teams
- Recommend
process improvements
- Support
continuous operational excellence
Required Qualifications
American Express is looking for experienced professionals
who possess:
- Bachelor's
Degree or higher
- Minimum
10 years of compliance or internal audit experience
- Strong
knowledge of business governance
- Experience
managing regulatory examinations
- Excellent
project management skills
- Strong
communication and stakeholder management abilities
- Ability
to manage multiple priorities
- Strong
analytical and problem-solving skills
- Fluent
Mandarin and English communication
- Leadership
and decision-making capabilities
Experience in the payments industry, financial
institutions, banking, or fintech will be considered a significant advantage.
Preferred Skills
Candidates who possess the following skills will stand out:
- Regulatory
compliance
- Enterprise
Risk Management
- Operational
Risk Management
- Internal
Controls
- Corporate
Governance
- AML
Compliance
- Regulatory
Reporting
- Internal
Audit
- Business
Operations
- Risk
Assessment
- Compliance
Monitoring
- Project
Management
- Data
Analysis
- Business
Process Improvement
- Leadership
- Stakeholder
Management
- Process
Design
- Privacy
Compliance
- Financial
Services Operations
Why Join American Express?
American Express has built a reputation for supporting
employees through innovation, leadership development, and long-term career
growth.
Employees enjoy access to:
- Competitive
salary packages
- Performance
bonuses
- Hybrid
work flexibility
- Comprehensive
healthcare benefits
- Medical,
dental, and vision insurance
- Retirement
and financial planning support
- Paid
parental leave
- Wellness
programs
- Career
development opportunities
- Global
learning resources
- Leadership
training
- Inclusive
workplace culture
- International
career opportunities
The company emphasizes employee well-being while encouraging
continuous professional development.
Career Growth Opportunities
This position opens pathways toward senior leadership roles
including:
- Senior
Control Management Manager
- Operational
Risk Director
- Compliance
Director
- Governance
Manager
- Enterprise
Risk Manager
- Internal
Audit Director
- Business
Operations Director
- Risk
Strategy Manager
- Regional
Compliance Manager
- Head
of Operational Controls
Professionals with experience in governance and operational
risk are increasingly in demand across multinational financial organizations.
Who Should Apply?
This role is ideal for professionals currently working as:
- Compliance
Manager
- Internal
Auditor
- Risk
Manager
- Governance
Specialist
- Regulatory
Affairs Manager
- Financial
Compliance Officer
- Operational
Risk Analyst
- Business
Control Manager
- Audit
Manager
- Enterprise
Risk Consultant
If you have experience in financial services, banking,
fintech, insurance, or payment systems, this opportunity aligns well with your
career goals.
How to Prepare and Practice After Applying
Submitting your application is only the first step.
Preparing effectively for interviews can significantly improve your chances of
success.
1. Study American Express
Research the company's values, leadership principles,
customer-first culture, risk management philosophy, and global operations.
2. Refresh Compliance Knowledge
Review topics including:
- Operational
Risk
- Internal
Controls
- Regulatory
Compliance
- Governance
Frameworks
- AML
- Privacy
Regulations
- Third-Party
Risk Management
- Audit
Processes
3. Practice Behavioral Interviews
Prepare STAR (Situation, Task, Action, Result) examples
covering:
- Managing
compliance projects
- Leading
cross-functional teams
- Handling
audit findings
- Solving
operational challenges
- Managing
stakeholders
- Improving
business processes
- Working
under deadlines
4. Review Risk Management Concepts
Understand:
- Risk
identification
- Risk
mitigation
- Root
cause analysis
- Process
improvement
- Control
testing
- Key
Risk Indicators (KRIs)
- Operational
Risk Events (ORE)
5. Improve Project Management Skills
Expect interview questions related to:
- Regulatory
project delivery
- Timeline
management
- Cross-functional
coordination
- Resource
planning
- Change
management
6. Strengthen Communication
Since this role involves working with senior leadership,
practice explaining complex compliance topics in a simple and structured
manner.
7. Prepare for Scenario-Based Questions
Interviewers may ask how you would respond to situations
such as:
- Regulatory
changes
- Failed
internal controls
- Audit
observations
- Compliance
breaches
- Third-party
risks
- Operational
incidents
Practice providing structured, business-focused solutions.
8. Enhance Language Skills
Because the role requires fluent Mandarin and English,
prepare to communicate confidently in both languages during interviews and
business discussions.
Final Thoughts
The Control Management & Business Operation Manager
role at American Express offers an exciting opportunity for experienced
compliance and operational risk professionals seeking to advance their careers
within a globally respected financial services organization. With
responsibilities spanning regulatory governance, audit management, operational
controls, and business transformation, this hybrid role provides both strategic
impact and long-term career growth.
If you possess strong leadership abilities, compliance
expertise, and a passion for improving business operations, this position could
be the next major step in your professional journey.
