Tier 2 Support Specialist Job Vacancy At Aplin - Edmonton, AB
Location: Edmonton, AB, Canada Job Type: Contract Date: 9/16/2022 Job ID: DD1205390916 Category: Information Technology
If you are a talented and experienced Tier 2 Support Specialist David Aplin Group has the right opportunity for you! Our Edmonton-based client is adding two 6-month contractors to their IT team.
Perks & Benefits:
- Work Laptop, software, and cell phone provided
- 6-month contract with potential extension and possible transition to a full-time permanent position
- 37.5-hour work week with after-hours covered with time in lieu
- On-site at the beginning of the contract with potential for hybrid moving forward
- Vaccination policy in place
Responsibilities:
- Troubleshoots and resolves IT issues via phone, remote, and in-person
- Communicate regularly with employees to ensure that they understand how to access and request various IT services
- Determine the best solution based on the issue and details provided by customers
- Create and manage Service Requests and Incidents through a ticketing system
- Sitting between levels 1 & 3 would provide support to both with solving technical problems, escalations as required, and resolving them
- Provide accurate information on IT products or services
- Record events/problems and their resolution in logs
- Follow-up and update customer status and information
- Escalate issues to your manager, to resolve issues outside of scope or knowledge base
- Identify and suggest possible improvements on procedures
- Support for VPN and Remote Desktop Services
- Good basic knowledge of Server, Network Infrastructure, and Microsoft Cloud 365 services would be ideal
- Advanced troubleshooting and administration of Windows-based applications, operating systems (Desktop and Server), and Server Roles (AD DS, DNS, Print Server)
- Writing IT technical documentation (how-to and troubleshooting guides)
- Collaborate and work as part of the team to successfully achieve common goals
- Participate in projects, initiatives, and complete tasks as assigned
Qualifications:
- Post-secondary education in Technology or equivalent work experience
- 3-4+ years’ experience in a Help Desk role
- Strong technical aptitude and hands-on experience
- Proven experience providing Level 1&2 Technical support – desktops, printers, phones, etc.
- Basic understanding of Windows Servers and networking
- Understanding of Office 365 management, Exchange Online, and Microsoft Active Directory
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve advanced computer technical issues
- Excellent communication skills as this is a user-facing role
- Must be able to multi-task
- Customer-oriented and cool-tempered
- Must be able to work evenings and weekends whenever necessary
- Ability to travel from one location to another when required for support
- PowerShell experience is preferred
- Mac experience is considered an asset
Job ID: DD1205390916
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
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